Customer acceptable behaviour policy and facility rules

For health, safety and legal reasons, and to help all our customers enjoy their visit, unless authorised by the Manager, a Customer or Visitor is not permitted to:

Smoke in any part of the building.
Tamper with, or remove any life-saving, first aid or fire fighting equipment, or otherwise behave in a dangerous or irresponsible manner.
If a non-swimmer enters the swimming pool, they must not leave the recognised ‘safe area’ unless accompanied by a competent swimmer or under the guidance of an Instructor.
Enter any unauthorised area, i.e. pool side, stores, plant or staff rooms.
Alter or interfere with any equipment, fittings or fixtures.
Use any equipment for any activity that is not approved by the Facilities Manager.
Take photographs or film, or arrange for the filming or broadcasting, of any activity or performance.
Play any music or perform any work that would infringe copyright.
Use a mobile phone whilst participating in an activity.
Coach or instruct any activity unless agreed in advance with the Facilities Manager.
Change or store clothing or belongings in undesignated areas.
Bring in any alcohol or dangerous / offensive substances onto the premises.
Bring in any animal other than a guide dog.
Sell or supply to other customers or visitors goods of any description.
Display any notice or decoration, or issue promotional materials.
Conduct any customer surveys or research.
Advertise or publicly announce any event to take place.
Sell any tickets, conduct a lottery or make any collection for charity.
Show a lack of consideration and respect to other users and staff at any time; any acts of aggression or violence will not be tolerated.
All users must report to the reception desk on entering the facility.
All users must show appropriate ID or membership card on entry.
Users must show consideration and respect to all other users and staff.
The facility must be vacated by all persons at the specified closing times and last admission is 30 minutes before closing time.
The Centre reserves the right to refuse admission and users may be asked to leave if their behaviour is deemed inappropriate.
Dangerous or irresponsible behaviour will not be tolerated.
The Centre reserves the right to refuse admission and users may be asked to leave if they are under
the influence of alcohol or dangerous substances.
All equipment must be used appropriately having regard to the health and safety of you and others.
All users must leave the building if asked to do so by a member of staff or upon hearing an alarm sound.
No persons under the age of 18 will be allowed to use the equipment within the Fitness Rooms as the University deems the age of 18 to be the most appropriate stage of physical development to commence using this type of equipment.
Before using any equipment in the Fitness Rooms please ensure you know how to operate it, otherwise ask for help, or book an induction.
All gym users must replace weights on the racks after use.
No persons under the age of 18 will be allowed to use the swimming pool unless accompanied and supervised by an adult.
Child Admission policy must be always followed.
Before entering the swimming pool users must make themselves aware of the pool surroundings and emergency exits. There is no shallow water in this pool; water depth in the shallow end is 1.2m / 4’0” and the deep end is 1.9m / 6’4”. The length of the pool 25 metres and the width is 11 metres.
No one is permitted into the pool area without a lifeguard or qualified swimming instructor present.
Users must be dressed in appropriate clothing for the activity they are participating in. Costumes must be worn in all areas of the swimming pool including the sauna and appropriate footwear should also be worn when using the sports hall and fitness suite.
All personal belongings must be stored in the lockers provided, no bags are permitted in the Fitness rooms.
Facilities including lockers are available as seen and the Centre will only be liable for lost or damaged personal property left on the premises where the loss or damage results from the University’s negligence.
No valuable personal effects should be brought onto the premises.
All bookings including classes can be made up to 7 days in advance and 24 hours notice must be given to cancel or change a booking (3 hours cancellation notice for classes) otherwise full payment will be taken.
Anyone not attending to booked facilities including classes on a regular basis will not be allowed to continue booking in advance.
All accidents or incidents should be reported immediately to reception.
Please note the Customer Acceptable Behaviour Policy is part of the rules and conditions of use.