Nikki O’Sullivan

Nikki is the Chief of Staff at BNY Mellon's Manchester site, one of the company's six strategic locations. She supports the site executive and leads the Management Office team, implementing site strategy. Nikki manages relationships with charitable organisations, government entities and industry partners. She also supervises various projects, enhances the firm's reputation to attract new talent and advances infrastructure and real estate development plans.

Career Progression

Nikki started at BNY Mellon in January 2011 as a Human Resources recruiter. She has steadily advanced through roles with increasing responsibility, including:

• EMEA HR Service Delivery Manager, where she led a significant operational team.
• Principal in Third Party Governance, where she oversaw operations teams dealing with inter-affiliates and external vendors, ensuring regional regulatory compliance.

Advocacy and Recognition

Nikki is known for her expertise in people management, strategic planning and operational oversight. She advocates for equality, diversity, and inclusion as the executive sponsor of 'HEART', an internal employee resource group focused on raising awareness for disabilities and fostering a working environment where all colleagues feel valued and included. In 2023, she received a 'Community & Inclusion' award for promoting Manchester's cultural advancement and establishing the first global 'Unwind Room' for neurodiverse staff.

Key Contributions

One of Nikki's significant contributions was her involvement in the Global MYHR project in 2017. She played a crucial role in deploying a case management system that modernised and automated HR procedures across the EMEA region. This project improved efficiency, accuracy and regulatory adherence of HR processes while enhancing the overall employee experience. Nikki managed project leadership, stakeholder communication, change management and training for this extensive initiative.