Admissions Complaints
On this page you will find guidance on how to submit a complaint to our Admissions Team if you are dissatisfied with the outcome of your application or an incident during the application process.
Concerns can often be resolved satisfactorily and quickly on an informal basis. Wherever possible, you should talk to the person directly involved with the situation, usually a member of the Admissions team, as soon as possible after the situation arises. If this does not resolve the matter, then you may follow the process below.
Check the Admissions Complaints Procedure for details on what you can complain about.
A complaint must come from the applicant and be raised within 15 working days of the event or decision of concern using the stage 1 complaint form.
A stage 1 complaint review will normally be completed within 15 working days of receipt.
Following a stage 1 review, should you believe there are reasonable grounds for dissatisfaction you can progress to stage 2. You must then complete the stage 2 complaint form.
Please refer to the Admissions complaints Procedure for full details on how to proceed with your complaint and the time in which you can expect to receive a response