Case Study: ILM Level 5 Leadership and Management Programme

Our ILM 5 Leadership and Management Programme is a comprehensive 3-day course meticulously crafted to empower practicing managers in honing their skills, enhancing performance, and gearing up for senior management roles. 

Katherine O’Hare, Sales and Customer Service Manager at an online furniture retailer, recently completed the course and graciously shared her journey with us in a testimonial interview. 

What made you choose this course, are there any current challenges that you are hoping to overcome with this course? 

I was looking for a course which would provide me with new ideas and techniques on how I could become more effective as a leader therefore enabling me to bring out the best in my team and myself. Also, I know I learn best in a classroom environment and therefore finding and in person training course was important to me.  

Salford Professional Development seemed to offer all the above and after speaking to Katie at SPD I knew I was choosing the best course for me. Katie was great at answering all my questions and making sure the course would be suitable for me. Everything Katie told me about the course I received.   

What exactly did you like most / find most useful about the course? 

The course was well structured providing a good balance between theory and workshop learning. Also, the opportunity to speak and listen to other managers from different industries and companies was really valuable.  

Would you recommend this course to others and why? 

I would recommend this course to any senior manager. The course gave me the opportunity to reflect on myself as a manager and recognise how I could adapt and change my management style and approach to bring the best out in me and in turn my team.  

Has this course been beneficial to your role? 

I have taken lots of things away from course and I now feel like I have the tools to do my job effectively and confidently.  

What is your feedback on the lecturer? 

Michelle and Jessica were both excellent trainers and lead the course well. They both gave enough time for group discussion and workshop leaning as well as more structured theory learning. The course was everything I wanted and more.  

 
In conclusion, Katherine O'Hare's testimonial offers a closer look at the impact of the ILM Level 5 Leadership and Management course. Her experience highlights the course's effectiveness in providing practical tools and insights for aspiring senior managers. The structured yet interactive format, coupled with the opportunity to learn from peers across various industries, resonated strongly with Katherine, enabling her to perfect her leadership approach and reinforce her confidence in her role.